Eclectic Montreal blogger Stephen David Wark posted recently about an eBay purchase that went wrong. To help sort things out, he e-mailed PayPal about the situation.
They weren't much help, since he had missed the 45-day deadline for taking action. (He had spent much of that time trying to deal with the seller.)
Even so, he was slightly shocked to receive the following e-mail from a PayPal rep:
“Thank you for contacting us. I am sorry to hear about (briefly repeat member’s situation).”
As Wark notes, "It’s good to know that Paypal is supposed to pretend to care, but they’re just too lazy."