A few quick links to some of my recent Post articles:
The holidays may be fading fast, but did you catch my piece on Ebenezer Scrooge? I asked the question: What happened to Scrooge's business after Dickens turned him into a nice guy?
Here's my year-end quiz, featuring some of the best lessons from my 52 Financial Post columns. How many will you get right?
Can your company afford bend-over-backwards service? Maybe the better question is, how can it not?