At our sister blog, New Management Welcome, you can read a case study of airline ineptitude submitted by blogger Michael Arrington. Despite the ordeal he went through, however, one thing is clear: had the airline's staff acknowledged and commiserated with his problems, they could still have made things right.
Proof once again that it's not what happens to you that matters, but how you handle it.
Read the article here: http://newmgt.blogspot.com/2012/01/orchestrated-indignities-of-air-travel.html
2 comments:
I like the blog! Great posts.
I recently came across your blog and have been reading along. I thought I would leave my first comment. I don’t know what to say except that I have enjoyed reading
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