How do you build trust as a leader AND create a platform for ongoing innvation?
Through "reverse mentorship” - in which leaders actively seek feedback and advice from juniors in their organization.
Canadian Business writer Sara Horowitz explores the possibilities in this Feb. 2026 article about Max Schramm, CEO of Calgary-based Lufthansa Technik Canada."Each week, he sets aside time for reverse mentorship—a practice that flips the traditional mentorship model by having junior employees share their ideas and experiences with senior staff, creating a more holistic feedback loop and helping leaders like him make decisions that reflect a wider range of perspectives."
We all know that CEOs often feel constrained about opening up too much to team members of all ages and backgrounds. But Schramm says it helps him identify new opportunities, and challenges his own assumptions, such as work-from-home policies and technology trends.
Feedback is a gift, says Schramm.
"What matters to me is that reverse mentorship isn’t just a program, but a practice. If you aren’t genuinely interested, it won’t reach its full potential.”
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