Here's for your motivational Quote of the Week, specially selected to get your week off to an inspiring start.
"If you can't describe what you are doing as a process, you don't know what you're doing."
W. Edwards Deming (1900-1993), statistician and consultant
Deming is considered the father of the modern quality movement. Although widely credited with improving industrial production in the United States during World War II, he became best known for his work in Japan, where he taught top management how to improve design (and thus service), product quality, testing and sales. He helped postwar Japan become a world leader in innovative, high-quality products.
As more entrepreneurs recognize the need to work ON their business, not IN it, Deming's emphasis on process is more timely than ever.
For more Deming quotes and concepts, click here.