"It takes courage to stand up and speak. But it also takes courage to sit down and listen."Winston Churchill
Sir Winston wasn't always a very good listener; while others were speaking he, like many of us, tended to be planning what he was going to say next. Still, this quote is appropriate for all leaders, in business or otherwise.
Listening honours others. It helps us understand their hopes and their needs. Listening offers unique potential for resolving disputes and creating consenus for moving head.
When would you be better served by speaking less and listening more?
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