“If you don't have highly engaged people in a distribution business, you're going to be in trouble very soon. It’s the biggest driver of profitability.”
Jean-Francois Warlop, president, Quadra Chemicals Ltd., Dorion, Que.
Quoted in "How to Build a Super Staff," in the May 2010 issue of PROFIT Magazine
Result: Annual employee turnover is down to 5% from 15%; employee engagement is up by 52%; and profits have risen 40%.
Worth quoting, huh?
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