"The boss drives people; the leader coaches them. The boss depends on authority; the leader on good will. The boss inspires fear; the leader inspires enthusiasm. The boss says 'I'; the leader says 'we.' The boss fixes the blame for the breakdown; the leader fixes the breakdown.
"The boss says 'go'; the leader says "Let's go!'"
H. Gordon Selfridge (1864-1947),
U.S.-born retail magnate who founded the UK department store Selfridges.
Which kind of boss are you -- really?
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