Monday, January 29, 2007

A new low in customer service

Here’s today's new low in customer service. I called a communications company in the States today and got this message:

“You have reached the 20th floor of (company name). If you must leave a message, please do so at the tone.”

This is a media company that doesn't hesitate to stuff its opinions down its customers’ throats. But it would rather not hear back from any of them.

Can such arrogance last in today's "you-first" digital-media culture?

No comments: