An entrepreneur I know asked for a list of some useful B-to-B sales resources - which in my view means books. No one can ever read enough books and articles on sales, so after firing off my list to my entrepreneur friend, I re-edited the note to turn it into a blogpost. Read on for more:
Now that your company has figured out its place in the market and developed its value proposition, here are some suggestions for sales books to read. I'm not an expert on sales, but I have read widely if not prodigiously in this area. I've also attended seminars, and met many of the authors on this list.
I'll admit some of these sources are a bit old-school. But while the sales tools may change, the principles of business-to-business selling are pretty much eternal.
Essentially, your role in selling to other businesses is to assume the characteristics of a trusted business advisor, not a salesperson. You're not trying to get your prospects to buy a product -- you are trying to build a long-term relationship. If all you sell to a client only once, you have wasted a lot of energy, and almost immediately you have to go out into the field again to replace that one-time client. You have to think of yourself as being in the long-term relationship business. That means you have to create more value for your prospect than you get from them in terms of dollars.
So, sales isn't about tricking someone into buying your product. It's about building relationships with them, understanding their needs, then using your knowledge and creativity to meet those needs, and building a long-term partnership. It's all about relationships, communication, collaboration.
Selling B2B takes lots of research, creativity, preparation and practice. The good news is that. if you do it right, you build these strong long-term relationships. So when it comes time for the client to buy again, you’ll have created so much value that most of your partners will gladly renew. Partly because they love you lots, and partly because they don't want to give away an advantage to their competitors.(@SellingtoVITO). VITO means Very Important Top Officer, so it's a must-read for anyone trying to connect with high-level decision-makers at major organizations. The author lays out a step-by-step approach for developing relationships with these top officers. Personally, I think there's too many steps, and most readers will probably take a few shortcuts. But I is an essential read to understand your prospects’ attitude and worldview before you go to see them. The book is a little dated now, because it was written before the Internet. But it's still a fundamental textbook.
Someother books that I've read and found useful:
Ziglar on Selling, by Zig Ziglar;Close the Deal: 120 checklists for Sales Success;
High-Performance Selling, by Terry Beck;
The Accidental Salesperson, by Chris Lytle;
The Trusted Advisor, and similar books by David Maister;
and anything by Jeffrey Gitomer, who has written a whole library of sales books. He's an aggressive loudmouth, but his writings, presentations and podcasts will supercharge your knowledge, energy and confidence.
For more consumer-oriented selling, I recommend Stop, Ask and Listen, by Kelley Robertson (a Canadian!).
And for retailers, a classic is The Retailer’s Roadmap to Success, by New Brunswick entrepreneur Andy Buyting.
There’s no shortage of sales gurus, and I don't know them all. Other experts you should read include Nido Qubein, Brian Tracy (another Canadian!), Jill Konrath and Grant Cardone.
As mentioned, most of my sources and I go back a few decades. So I urge you to look around for other, more contemporary experts who may be a better fit for your industry, your experience, your skills and your ambitions.The 7 Habits of Highly Effective People), talks about how every entrepreneur must take time to sharpen their saw. Because when you try to cut down a tree with a rusty saw, you end up working much harder and taking much longer than if you'd just spent a half-hour sharpening your tools in the first place.
This is still the best metaphor for the importance of continuously upgrading your marketing, sales and question-asking skills.
Please share your own favorite books and resources in the comments below. Team sport, right?