Thursday, May 15, 2008

Another Great Moment in Marketing

Eclectic Montreal blogger Stephen David Wark posted recently about an eBay purchase that went wrong. To help sort things out, he e-mailed PayPal about the situation.

They weren't much help, since he had missed the 45-day deadline for taking action. (He had spent much of that time trying to deal with the seller.)

Even so, he was slightly shocked to receive the following e-mail from a PayPal rep:

“Thank you for contacting us. I am sorry to hear about (briefly repeat member’s situation).

As Wark notes, "It’s good to know that Paypal is supposed to pretend to care, but they’re just too lazy."

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