Last post of the week. So let's make it pointless, but fun.
I was talking to a client the other day, and they were boasting that when their people go to a customer site on a service call, their sole concern is just that: service. Unlike many of their competitors, "our guys have no incentives to sell the customer anything he doesn't need."
And then my client sighed and added, with a sad grin, "We can barely get them to sell the stuff the customer does need."